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Frequently asked questions
Browse the questions below or contact us.
Frequently asked questions
How can I track my order?
Sign in and open My orders to view your order status. For guest orders, enter your order number and the email address used at checkout in Order tracking.
How do I check whether a product fits my vehicle?
Check the dimensions, capacity, connections and usage information on the product page. If you are unsure, send the product name or code and your vehicle make, model and year through our contact form.
Which payment methods can I use?
Payment methods available for your order and selected region are shown at checkout. Review the total and selected method before confirming payment.
Where can I see delivery costs and times?
After entering your address, review the delivery options, any shipping charge and available delivery information at checkout. See the Shipping policy for detailed terms.
How do I request a return or exchange?
Read our Returns and exchanges policy first. Then choose Returns and exchanges in the contact form and include your order number and a description of your request.
What should I do if an item is missing or damaged?
Choose About an order in our contact form and provide your order number, product name and details of the issue. Keep the item and packaging until the review is complete; our team will contact you if further information is needed.
Can I request a bulk order or business quotation?
Choose Business and Bulk purchases in our contact form. Include your company details, the products and the quantities you need to request a quotation.
Where can I edit my account details and addresses?
After signing in, use Personal details and Addresses in the account menu. Keep products you like together in Favourites.
