Delivery Per Product
The delivery time that applies to each product is stated on that product's detail page.
DELIVERY POLICY
Delivery Information
Delivery times depend on the nature of the product, stock availability and the procurement process, and are stated on each product detail page.
Delivery Policy
Delivery processes for products offered under the German Kupfermax brand may vary depending on the nature of the product, stock availability and the procurement process. The delivery time applicable to each product is stated clearly and bindingly on that product's detail page.
The consumer is deemed to have reviewed and accepted the delivery information on the product detail page before placing an order.
Principles Governing Delivery Times
Products offered for sale on our site are presented in different categories with regard to delivery times.
Products marked same-day delivery are dispatched or delivered the same day, provided the order is placed within the stated time window and the delivery address falls within the service area.
Products marked express delivery are in stock and are dispatched within the period stated on the product detail page, counted from the order date.
Products marked delivery within seven business days are dispatched at the latest within seven business days of the order date, as required by the procurement process. Weekends and public holidays are not included in the calculation of business days.
When the Delivery Period Begins
The delivery period begins once the full order amount has been collected. Orders for which payment approval has not been received are not processed.
Where an order contains more than one product, the delivery period may be determined by the product with the longest delivery time in that order.
Shipping Process and Liability
Products are sent to the delivery address given by the consumer at the time of ordering, through the courier companies with which our Company has agreements.
The Company cannot be held liable for delays arising from courier companies, force majeure, adverse weather, infrastructure problems or public holidays. In such cases the consumer is informed within a reasonable time.
Obligation to Check on Delivery
The consumer must inspect the parcel at the moment of delivery. If damaged, incomplete or opened items are identified during delivery, a report must be filed with the courier and the situation reported to the Company without delay.
Reports of damage or missing items made later, for goods accepted without inspection at the time of delivery, may not be accepted.
The Delivery Process
1
Check the product details
Before ordering, review the delivery time stated on the product detail page.
2
Complete your payment
The delivery period begins once the order amount has been collected and payment approved.
3
Check on delivery
When you receive your parcel, check it for damage, missing items or opened packaging.
FAQ
How is the delivery time determined?
The delivery time for each product is stated on that product's detail page. The consumer is deemed to have reviewed and accepted this information before placing an order.
What happens if one order contains different delivery times?
Where an order contains more than one product, the delivery time may be determined by the product with the longest delivery time in that order.
What should I do if my parcel arrives damaged?
If you find a damaged, incomplete or opened item on delivery, you must have the courier file a report and notify the Company without delay.