Frequently Asked Questions

Once your order has been handed to the courier, tracking details are sent by email or SMS. If you are signed in, you can also see the order status in your account area.

If you contact our support team before the order moves into preparation, we'll do our best to help. Once an order has been handed to the courier, the address or item may no longer be changed.

Yes, you can shop as a guest. With an account you can manage your orders, addresses and favourites more easily.

The debit/credit card and other payment methods active in the store appear automatically at checkout. Only the options available to you are shown.

Yes. Payments are processed securely through the ikas payment infrastructure and the active payment providers. German Kupfermax does not store your card details on its own servers.

Your invoice is created from the details you enter at checkout. If you need a company invoice, make sure you enter your tax details in full while ordering.

Orders are prepared after payment approval and handed to the courier as soon as possible, subject to stock and operational conditions. Preparation times may vary during busy periods.

The shipping fee is shown at checkout, based on campaign conditions, the delivery address and the contents of your basket. You can see the total before you buy.

If you notice damage to the parcel, ask for a report to be filed at the time of delivery and contact our support team with photographs of the item.

Contact us through the contact form or our support channels with your order number. The team will guide you according to the condition of the item.

The item must be unused, undamaged, in resalable condition and, where possible, sent in its original packaging. Product-specific conditions may apply to installed or electronic items.

Once the returned item reaches the warehouse and has been checked, approved refunds are started through your payment provider. Bank processing times may vary.